Customer Service
- PLEASE NOTE THAT NO ORDER WILL BE PROCESSED BETWEEN DECEMBER 20 2012 TO JANUARY 6 2013 (INCLUSIVELY).
- Returns and Exchanges
- Any customised item is a final sale.
- Should you be unhappy about your purchase please let us know, within 30 days of receiving your items, why and what we can do to change that. Simply read the following.
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The packing slip in your package will contain detailed instructions for exchanging an item. Here are the basic steps:
- Please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible.
- Enclose a copy of the original packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in good condition, in original packaging (whenever possible), and with all tags. Also include the reason of the return.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use Canpar or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
Boutique Impact Montreal
4750 Sherbrooke St. East
Montreal, Qc, H1V 3S8- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
- Question and Comment
- Should you have any question or comment please contact us at boutique@impactmontreal.com or by phone at 514.328.3668.
- Estimated time of arrival
- Up to 2 weeks
